Q: Who do I contact
if I have any questions or
issues regarding
my vehicle purchase, finance, or
registration?
A: Your dealership contacts are:
Joey Yost
jyost@clearlakedodge.com
281-481-1000
If your contact does not resolve your
questions to your
satisfaction, please contact the General
Manager:
Mike Martinez
281-481-1000
mmartinez@clearlakedodge.com
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Q: What happens next
in the loan approval process?
A: Our
dealership business manager will take your loan application to one or
more lending sources in order to secure a
loan for you. This
process does not negatively impact your credit score, it is only a
review process wherein the banks or credit
unions review your
credit qualifications. Once a preferred combination of rate and term is
found, the business manager
finalizes the loan with that
lending source and the winning lender will begin communicating with you
personally. For most loans,
this process takes place within 2
weeks.
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Q: Is my loan approved once the dealership
business manager approves it?
A: The dealership business
manager is a dealership employee who gives you a preliminary loan
approval based on your credit qualifications. Dealership business
managers will not approve the sale of a vehicle unless they are
confident that they will be
able to secure you a loan based on
your credit qualifications, but ultimately the bank or credit union
makes the decision to fulfill
your loan
request.
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Q: What do I do if I receive a letter from
a bank or credit union stating that my loan request is
denied?
A: Because different lenders
have different qualifications for getting a loan, and because credit
qualifications vary dramatically, it is possible that a lending source
may deny your loan application. If a lending source denies a loan
application, they are required by law to notify you personally. Please
note, however, that this does not invalidate your vehicle purchase. Your
dealership business manager will already know about this denial and
will have already begun working with one of many other available sources
to secure a loan for you. We are successful at this the vast majority
of the time, and this should not be a concern to you. If you receive a
loan request denial and would like to contact the dealership to ensure
that we have secured a loan for you, please call your dealership
contact.
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Q: How soon can
accessories be installed
on my vehicle?
A:
Once the loan on your new vehicle has been secured and the funds have
been received by the dealership, but no longer than 30 days from
purchase, accessories may be installed on your
vehicle.
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Q: Will additional information be
required for my loan?
A:
Possibly. We collect all the information
generally required to complete the loan process during the vehicle sales
transaction.
Sometimes, however, a lender will require other
specific
documentation based on your individual situation. The dealership will
contact
you for this additional documentation. We ask that this documentation be
submitted as promptly as reasonably possible in order to ensure timely
delivery
of your license plates.
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Q: When will my trade be paid
off?
A:
Once the loan on your new vehicle has been secured and the
funds have
been received by the dealership, the trade payoff amount is disbursed to
the
lien holder on your old vehicle. If a payment on your current loan is
due, we
recommend making that payment. This will ensure that no missed payments
show up
on your credit report. Any excess funds received by your bank will be
refunded
by your bank once the lien has been
released.
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