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Clear Lake Chrysler Jeep Dodge

15711 Gulf Freeway
Webster, TX 77598

  • Sales: (877) 720-5808
  • Service: (888) 378-7506
  • Parts: (888) 807-4497

Customer Testimonials

Service

Crystal Tamayo
I went there on a Monday .they said no one will get to my car before Wednesday, possible Friday. They called me on Monday at 2:30 p.m. said my car had 3 problems idler belt, alternator, and a brake light. He then said that the warranty company will only cover the alternator. I said that didn't sound right, so I called the warranty company they said it is a covered item all they have to do is call back! So I called him immediately and spoke with him and he said he would call them back. Then call me. Well here we are on Wednesday morning and no one from the dealership has called my warranty company back. I've called the dealership several times and left messages and still no return phone call. I went up there on Tuesday and off course Tim was out. The service manager was in a meeting! The other service personal Randy, said he would make sure and call me back!!!!!! No call back and i called both of them and left a voice mail. Something that could have been done already! It's taking too long. This is a simple issue!
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Sales (New)

crowne.suites
I have read some of these reviews and I can tell you it all starts with you and how you approach a dealership that brings out the favorable results all of us consumers want. We want the best deal and the dealership wants to maximize their profits which is very normal. I have always believed that failure to plan is planning to fail and with the technology available these days you should do your research and have a positive attitude and everything falls into place. I just bought a Brands new Chrysler 200c with all the bells & whistles from this dealer and my experience was beyond remarkable. I started by building my the car on the Chrysler website and added all the options I wanted, researched in advance on every available rebate and the site pointed me to this dealer who honestly has the largest inventory amongst all dodge dealers in Houston. I also had to trade in a vehicle and I got my best trade in value from Edmunds.com & KBB.com and I was ready. I called the dealer and spoke to salesman Chris Hodder and his manager James White who were both very accommodating and I negotiated down the MSRP and I knew ahead o time what I needed to pay even before I set foot in this dealership. Both these gentlemen were true to their word and gave me a fair price for my trade in and I was out of this dealership in just under two hours driving my 2015 Chrysler which is a dream. The finance Manager Dane Bassard was equally competent and very nice to deal with. I received follow up calls from both James and Chris the very next day enquiring if I was fully satisfied with my purchase and I complemented them for their phenomenal service and attention to detail. Everyone I came in contact was wonderful and very friendly and made me feel that they truly wanted my business, All I can say is do your research first and then buy with confidence from Clearlake Dodge/Chrysler
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Sales (New)

caligirl07
I will most likely never shop at clear lake dodge again. I've purchased 2 vehicles from here and I felt as a repeat customer I should of been treated a little bit better but I ultimately felt like I was wasting my time. My husband had sent an email to the Internet sales team on a Saturday afternoon, inquiring on the 2014 Durango and was quoted a specific price of $29,500. When we arrived we were shown a vehicle that was around $34,000. We asked about the vehicle we were quoted and salesman had acted like we were insane for thinking there was a vehicle for a lower price. He said we were absolutely not going to find one that low. Yet we had been told that over the phone as well as in an email. We called back after we left to speak with who we originally spoke with and she said she would figure it out because we were quoted a specific price. After that we didn't hear from anyone, even after my husband called a couple of times. We were told that she had left for the day at 7:30pm. Come Monday we received a phone call that they had found this mystery vehicle... So I stopped in. The sales guy seemed like he was just about the deal not really making sure I was satisfied about the right deal. It was the last day of the month, I know how eager sales people can be about the quota they need to make but you need to be compassionate about the customer as well. I wasn't a huge fan of this version I was shown but figured I would see what they would offer. He said my 2010 Dodge Ram would be bought for $9,000 as a trade. This made me laugh because I was quoted $17k from another dodge dealership. He kept asking about the muffler on the truck and why there weren't any pipes. "Why were they cut off." I advised him that the exhaust had been dumped. He looked super confused and kept asking why it didn't have pipes and if it had passed inspection. 1. This truck was bought with one pipe not pipes, just one. 2. It has an exhaust, its just dumped for better mileage, better for the air etc., etc., 3. As someone who should be an expert in their product why didn't he know any of this?!!! I couldn't let them steal my truck out from under me like that. It's in great condition when we purchased it, sticker price was $42k. He said it would just sit on the lot and be a hard sell. Yeah, I don't think so, loud truck and in Texas..?!!! That definitely turned me away. I don't need a "new vehicle" I wanted a new vehicle because I am a new mom and was looking for a mom car, thanks anyways!
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Sales (Used)

Ltl2busy
My son went to Clear Lake Dodge to look at a truck they had advertised for 12,450 and after test driving it he decided to start the process to purchase it. My son needed a co-signer and so he called and asked us to help him. After getting approved my son was given a monthly price of 400.00 per month and that did not sound right for the cost of the truck. We asked them to email us a copy of the finance paperwork and the price of the truck was showing 15300 (before tax, title, license and financing) when we inquired as to why the price went up over 3000.00 and that the online price is what we agreed to not this price then we find out that they included 2000.00 worth of repairs that were never disclosed to my son PRIOR to talking to financing. Also, there were other QUESTIONABLE fees added to the price that just didn't make any sense. Even after the fees added and looking at the final price with financing, it still should not have been over 400.00 a month. After arguing with them over the phone (Mark Martin) we told our son to get his stuff and walk away that they are a shady dealership and I wouldn't trust the vehicle after dealing with people who are as unscrupulous as them. After my son left, the sales man (Daniel) called my son back, apologized, and told him that they would take care of all of the repairs at the 12,000 price if he would come back. My son called us to tell us what they said but, since I used to work for a dealership, I know how that goes, we told him to just keep walking that I wouldn't trust them to fix anything especially since we were looking a carfax the whole time that we were dealing with them and we told our son that the Battery was showing as replaced (on carfax) he said really? Because that was one of the things the had to replace and were going to charge me for. This place has SCAM written all over it. Please do not waste your time or money with these SCAM ARTISTS!
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Sales (New)

yobo2014
To save time, I called the dealer and confirmed that they had a specific car on the lot my wife could test drive. After arriving we spent 20-30 minutes or giving up personal information and answering inquisitive questions just to do a test drive. The salesperson went to get the car then returned and informed us the car was not on the lot, the data base had not been updated (what?) but...we could test drive another more expensive car. I verbally registered my complaint with the sales manager, took the paper from the salesperson with my information on it and immediately left. Very unprofessional and deceiving and totally wasted our time. There are many other Dodge dealers in the area, stay away from this place.
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Service

local3284
I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recommend you use them. I cam here since they sold me the oil change package. There is always a reason why they cannot honor it. While they appear to be busy, I will make every effort to ensure they see a larger financial impact than the $99 they attempted to scam me out of. BEWARE of their tactics.
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Service

dubs696
Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke
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Sales (Used)

kevinholman
My wife and I had a terrible experience with the used car side of the dealership. We negotiated a price over the phone, confirmed, and then came into the dealership. They tried the bait and switch, had the wrong price on the paperwork, and to make matters worse added a bunch of bogus fees. Finally we got that cleared up and bought the car. Next, they promised us our car would be ready and fully detailed in the morning. Nobody touched it all day. It took them 3 hours of my wife waiting there for them to get it ready. They lied to us about their "125 point inspection" that they did. We got it home and found the air filter had not been changed in many years, the cabin filter had NEVER been changed, several fluids were low, the brake rotors were warped, on and on. I wrote the sales manager and the GM back about our problems, zero response. They don't return phone calls unless you are interested in buying a car. These guys are a JOKE. Buyer beware.
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Sales (Used) - Houston, TX

Alex Alameda
I have purchased many cars in my time, I have to say this is the worst dealership I have ever been to! I showed up on a Saturday to see a vehicle they just listed online, I got the run around and then they said it was in service. They couldn't find the vehicle, so they assumed it was there. I never received a follow-up call to let me know the vehicle was out of service, as I requested. I call again on Monday and was told the vehicle will be in service until about Wednesday. I asked why the vehicle would be in service so long, they did not know. I called on Wednesday to ask for the vehicle, they said they had it and it would be ready for when I came at 6 pm. This was one of the most dirtiest cars I have seen at a dealership to purchase. It looked like they took it to the beach for the weekend. The leather seats looked awful, you couldn't tell if they were damaged or just that dirty. I asked some basic questions like: Why was the car in maintenance since Saturday? Why does the car have 1,300 more miles then it was listed for? Every time I asked Benny a questions, he would just huff and puff with no reply. Then he had a manager come by, the manager said, "We will have this ready for you tomorrow at the same time. We will have all your questions answered and the vehicle will be cleaned. We will contact you tomorrow when everything is complete." I never heard from them on Thursday, so called around 4 pm and they had to check the status on the car. I received a call back and was told the car was just sent to detail and they are working on getting answers for my questions. When I arrived the vehicle looked clean from the outside, they cleaned most of the vehicle inside but it didn't look like a car being sold at a dealership. I asked if they could finish cleaning the inside, the sale guy didn't seem happy but he go it done. The car was also not in Maintenance, it was used for a radio event. They are just LIERS! When we sat down to talk about the price and the total cost with taxes and title, he just brought a paper with the list price and was telling me to just sign the paper. I said, "no" and started to look at the invoice. They added a fee for $400 dollars for a service the sales guy could not explain. He told me financing will inform me of what it is, but he wouldn't confirm before I sign. So he wanted me to sign and pay for something that he couldn't explain. Very SHADY!!!! Then as we went back and forth, he brought the most unprofessional person at this dealership. Lucky for him, because he should not be employed in the service industry and I would report him if I knew him name. When the sales person brought this person to our table, he started talking to me as I never purchased a car before. I came in with CASH to purchase a car this day. He told me our price is what it is, I tried to make an argument about the additional 1,300 miles on the vehicle, they didn't care. He basically got up and said, "thanks for coming in" and tried to shake my hand. I just got up with my wife and decided to leave. He followed us out the door, then asked to speak with my privately. The first things out of this mouth, "Why are you being such an xxx.!" I just walked back inside to get my wife and we started walking out. He followed us to my car and then called me a "xxxxx" for not listening to him. Then another sales guy came out and I said this guy just called me a "xxxxx", he just laughed and walked off. I started to bicker back and forth with him, he then calls me out to fight. This is when Danny, a sales guy, came up to us and asked me to leave and he didn't say anything to his colleague who was yelling and cussing at me. Then as I drive off, you all three sales guys laughing and mocking the situation that just occurred. I drove straight to LoneStar Chevrolet and bought the same vehicle but in the R/T model instead of Crew model. AVOID THIS DEALERSHIP AT ALL COST!!!!! Very UNPROFESSIONAL and Not HONEST!
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Sales (New)

Bakerf873
Both individuals were very helpful, and made by buying experiance quite fulfilling,they worked with me on all aspects, and I recommend Matt, and Eddie when purchasing a new or used car or truck.
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Contact

Clear Lake Chrysler Jeep Dodge

15711 Gulf Freeway
Webster, TX 77598

  • Sales: (877) 720-5808
  • Service: (281) 652-1536
  • Parts: (281) 481-9045

Hours

  • Monday 9:00am-9:00pm
  • Tuesday 9:00am-9:00pm
  • Wednesday 9:00am-9:00pm
  • Thursday 9:00am-9:00pm
  • Friday 9:00am-9:00pm
  • Saturday 9:00am-9:00pm
  • Sunday Closed