Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your only form of transportation there with them they could careless how long it takes to fix. Never call with updates on vehicle and when you call to check they give you an attitude for wanting to know a time frame when it will be done. I will never recommend this place to anyone
I just bought a new Jeep Compass from Chance Lushute. I was kept informed of every step. I also worked with Ralph, Carmine, and Mike. Everyone was very friendly and helpful. I will recommend this dealership to anyone looking for a car.
I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest.
My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledgable,informative and helpful especially with communicating the process and wait time. Thank you for your wonderful Custeromer service. J
I bought a NEW car from this dealership and have had nothing but problems... After spending a few hours finding the right vehicle and working the numbers to a reasonable price, we FINALLY made it out of the dealership at 10 pm. The next day, in the sunlight, we discovered that the wheels were damaged. We also noticed a few cosmetic things and that the cruise control did not work. We took it back to the dealership that day to get the repairs done. It is now almost 2 WEEKS later and I still do not have my car back. After calling and calling, this is where I'm at: We are waiting on 1 part to come in before it will be done. But does anyone know what that part is?? Nope. I got 3 different answers from 3 different people. My salesman doesn't seem to know what is going on when I ask him. The Sales Manager ensures me that it will be ready in the next 2 days. The Customer Service Manager tells me the same thing. I have never been given sich a run around in my life. I will never purchase another vehicle from these people. And I will be sure that all of my friends and family use another one of the 10 Dodge dealerships in the Houston area as well!
I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his Dodge Ram ttruck there as well. Ike is great to deal with, he is always friendly and takes great care of our cars. I feel that Ike is very honest and does not charge us for service that is not necessary. We have also bought two of our Dodge trucks from them. I would recomend this dealership to a friend. Thanks Ike!!!
They also wash my car when I bring it for an oil change! BONUS!!!
I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, service rep, it was a great experience. He was prompt, courteous, and suggested a way I could get the service I was looking for at a cheaper price. I had a cup of coffee in their lounge and it was done. Quite fast service and in all an excellent value. I've had work done at this dealership before, but now I'll be using them for all oil changes as well. My thanks to Ike.