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Clear Lake Chrysler Jeep Dodge

15711 Gulf Freeway
Webster, TX 77598

  • Sales: (877) 720-5808
  • Service: (888) 378-7506
  • Parts: (888) 807-4497

Customer Testimonials

Sales (New)

yobo2014
To save time, I called the dealer and confirmed that they had a specific car on the lot my wife could test drive. After arriving we spent 20-30 minutes or giving up personal information and answering inquisitive questions just to do a test drive. The salesperson went to get the car then returned and informed us the car was not on the lot, the data base had not been updated (what?) but...we could test drive another more expensive car. I verbally registered my complaint with the sales manager, took the paper from the salesperson with my information on it and immediately left. Very unprofessional and deceiving and totally wasted our time. There are many other Dodge dealers in the area, stay away from this place.
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Service

local3284
I would avoid their service department. There are many other Jeep dealers in the area who seem to have better reviews than Clear Lake; I would recommend you use them. I cam here since they sold me the oil change package. There is always a reason why they cannot honor it. While they appear to be busy, I will make every effort to ensure they see a larger financial impact than the $99 they attempted to scam me out of. BEWARE of their tactics.
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Service

dubs696
Bought a brand new charger and can't get in for a basic oil change for three weeks, after spending $30,000 plus what a joke
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Sales (Used)

kevinholman
My wife and I had a terrible experience with the used car side of the dealership. We negotiated a price over the phone, confirmed, and then came into the dealership. They tried the bait and switch, had the wrong price on the paperwork, and to make matters worse added a bunch of bogus fees. Finally we got that cleared up and bought the car. Next, they promised us our car would be ready and fully detailed in the morning. Nobody touched it all day. It took them 3 hours of my wife waiting there for them to get it ready. They lied to us about their "125 point inspection" that they did. We got it home and found the air filter had not been changed in many years, the cabin filter had NEVER been changed, several fluids were low, the brake rotors were warped, on and on. I wrote the sales manager and the GM back about our problems, zero response. They don't return phone calls unless you are interested in buying a car. These guys are a JOKE. Buyer beware.
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Sales (Used) - Houston, TX

Alex Alameda
I have purchased many cars in my time, I have to say this is the worst dealership I have ever been to! I showed up on a Saturday to see a vehicle they just listed online, I got the run around and then they said it was in service. They couldn't find the vehicle, so they assumed it was there. I never received a follow-up call to let me know the vehicle was out of service, as I requested. I call again on Monday and was told the vehicle will be in service until about Wednesday. I asked why the vehicle would be in service so long, they did not know. I called on Wednesday to ask for the vehicle, they said they had it and it would be ready for when I came at 6 pm. This was one of the most dirtiest cars I have seen at a dealership to purchase. It looked like they took it to the beach for the weekend. The leather seats looked awful, you couldn't tell if they were damaged or just that dirty. I asked some basic questions like: Why was the car in maintenance since Saturday? Why does the car have 1,300 more miles then it was listed for? Every time I asked Benny a questions, he would just huff and puff with no reply. Then he had a manager come by, the manager said, "We will have this ready for you tomorrow at the same time. We will have all your questions answered and the vehicle will be cleaned. We will contact you tomorrow when everything is complete." I never heard from them on Thursday, so called around 4 pm and they had to check the status on the car. I received a call back and was told the car was just sent to detail and they are working on getting answers for my questions. When I arrived the vehicle looked clean from the outside, they cleaned most of the vehicle inside but it didn't look like a car being sold at a dealership. I asked if they could finish cleaning the inside, the sale guy didn't seem happy but he go it done. The car was also not in Maintenance, it was used for a radio event. They are just LIERS! When we sat down to talk about the price and the total cost with taxes and title, he just brought a paper with the list price and was telling me to just sign the paper. I said, "no" and started to look at the invoice. They added a fee for $400 dollars for a service the sales guy could not explain. He told me financing will inform me of what it is, but he wouldn't confirm before I sign. So he wanted me to sign and pay for something that he couldn't explain. Very SHADY!!!! Then as we went back and forth, he brought the most unprofessional person at this dealership. Lucky for him, because he should not be employed in the service industry and I would report him if I knew him name. When the sales person brought this person to our table, he started talking to me as I never purchased a car before. I came in with CASH to purchase a car this day. He told me our price is what it is, I tried to make an argument about the additional 1,300 miles on the vehicle, they didn't care. He basically got up and said, "thanks for coming in" and tried to shake my hand. I just got up with my wife and decided to leave. He followed us out the door, then asked to speak with my privately. The first things out of this mouth, "Why are you being such an xxx.!" I just walked back inside to get my wife and we started walking out. He followed us to my car and then called me a "xxxxx" for not listening to him. Then another sales guy came out and I said this guy just called me a "xxxxx", he just laughed and walked off. I started to bicker back and forth with him, he then calls me out to fight. This is when Danny, a sales guy, came up to us and asked me to leave and he didn't say anything to his colleague who was yelling and cussing at me. Then as I drive off, you all three sales guys laughing and mocking the situation that just occurred. I drove straight to LoneStar Chevrolet and bought the same vehicle but in the R/T model instead of Crew model. AVOID THIS DEALERSHIP AT ALL COST!!!!! Very UNPROFESSIONAL and Not HONEST!
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Sales (New)

Bakerf873
Both individuals were very helpful, and made by buying experiance quite fulfilling,they worked with me on all aspects, and I recommend Matt, and Eddie when purchasing a new or used car or truck.
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Sales (New)

Nicole07
On Monday My husband and I went in ready with our own financing we just needed to find a vehicle. We found a durango I fell in love with took it for a test drive and were sure this was our vehicle we wanted but there was no price so our sales man took us inside and said he would go see how much it was.. About 5 min later he came back and said my sales manager said finance with us and I'll make you a great deal so I said what's the deal he said but if you don't finance with us we don't want your business!!! at this point my husband got upset but I wanted to hear the offer.. we told him what our bank offered and they came back with a higher apr rate and double monthly payments.. My husband said what's wrong with you first off your not supposed to speak to a customer that way and then you come back with a offer that is no where near what our bank is offering us!! The sales man said it was his boss.. I guess they thought we were young and stupid.. Never ever have I seen a dealership turn away buyer over who finances.. The sad part we would of gave them what they wanted for the vehicle if we got to keep our financing.. Horrible experience.. The sales man was nice it's who ever he was going back and talking to was a xxx!! We called to ask for corporate or owner number and were questioned why do you want it told we don't have it and called again to be given a non working cell phone number.. Very poor customer service!!
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Sales (New) - Miami, FL

rriddell
Very professional salesman. Took everything we asked for and they made it happen. Took a little more time than we planned but worked his tail off to get us the vehicle we wanted at the price we needed it to be.
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Sales (New) - Crosby, TX

bbrj837
I was sold a "New" car that had approx. 600 miles!!! I noticed the odometer the next day and TRIED to return it. No deal.
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Sales (Used) - Houston, TX

Mallory D
I had a very good experience here before I went to this dodge dealership I was shoping around for a car I tried two other dealerships and did not have a very good time with them. The first place I tried was Sterling McCall Toyota I quickly changed my mind after they had very bad reviews. The second place I went to was Ron Carter in friendswood I walked in the door and not one person waited on us we had to go up to them. Then they lied and said the car had a dent in the door and they just sent it off to be serviced even though I just called them and told them I was on my way and would be there in 20 min. They were very rude. I then went home disappointed and a little discouraged but I didnt give up I then went to the dodge dealership website and found a car that I wanted at a very good price and within my budget. I had my now sales representative Victor Cruz call me and talk me through everything. He was extremely helpful and nice. I went over there to go look at a fiat that he had mentioned and as soon as I pulled up we had someone greet us. I was so surprised and happy he did after having a bad day that day. It was nice to see a smiling face. He then went out of his way to make sure we met with Victor and that our time there was pleasant. Soon Victor greeted us and even though he was very busy with his other customers he took the time to help us and answer all of our questions. I can tell you I'm so pleased with everyone there. This was my first car that he sold me, he got me a really good deal on it. I love my car! I'm so proud of it and my sales representative for being there every step of the way helping me get my car. Thank you Victor Cruz and everyone from the Dodge dealership for making this possible. I really appreciate you all.
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Contact

Clear Lake Chrysler Jeep Dodge

15711 Gulf Freeway
Webster, TX 77598

  • Sales: (877) 720-5808
  • Service: (800) 510-7986

Hours

  • Monday 9:00am-9:00pm
  • Tuesday 9:00am-9:00pm
  • Wednesday 9:00am-9:00pm
  • Thursday 9:00am-9:00pm
  • Friday 9:00am-9:00pm
  • Saturday 9:00am-9:00pm
  • Sunday Closed