"To President and CEO of Clear Lake Dodge:"
I recently brought my car over to your dealership to get regular maintenance done on my 2009 Chrysler 300 (my second 300). While it was there they brought a few things to my attention, such as changing air filter, transmission fluid, etc. I had that done and now my car gets over 21 miles to the gallon (city).
BUT THAT IS NOT WHY I AM WRITING. THEY ALSO WASHED AND VACCUMNED MY CAR. WHILE VACCUMNING, THE PERSON FOUND THE FOLDED UP $20.00 BILL MY GRANDSON LOST IN DECEMBER. THE PERSON LAID IT ON THE BACK SEAT WHERE HE FOUND IT.
People are usually quick to write about a complaint, but I wanted to write about the honesty and integrity that your staff displayed.
Thank You and Your Honorable Staff
Mary Slawson, 03.03.14
Thank you to Randy Lootens for helping me recently with service needed for my Jeep. He was very friendly, professional and knowledgeable.
Thank you sooo much for helping with this purchase. You're entire team was great and James Holt was just the best help while you where out. I'm still looking forward to seeing the side rails on it
I have to brag !! Not only did I get the perfect car, but I had two 1/2 (LOL) of what I consider, your best people that helped me get into my dream car. RJ (I unfortunately forgot his last name) in financing and Victor Cruz are awesome. I came in specifically after talking to Trice (Forgot his last name too) on the phone, looking for a 2010 Chrysler Sebring convertible with $750.00-1,000.00 as a down payment and car payments no more than $350.00 per month. I was sent across the street to see Victor. I told him what I wanted and and he said, "What if I can put you in this (MY 2012 FIAT CONVERTIBLE !!!) instead?" Need I say more? I test drove it, Victor worked his magic, RJ worked his and Trice, he made me jealous by showing me his picture with JJ Watt because I had my lucky 99 Texans Jersey on ! I felt like these men were really enjoying and liking the jobs they do.I called many, many other places before I talked to Trice. He is awesome too. Had it not been for his attitude with me as we spoke on the phone, I would have probably called many, many more places,. I'm sure this isn't the first "letter" you have received about these guys BUT, I know it's the best ! Thank you for having such a wonderful staff of people. Including the Ladies that greeted me at the door, to the funny guy (not sure what he did there exactly LOL) trying to sell me the orange motorcycle, I enjoyed every minute. I have been asked about my Fiat at least a couple of times a day and I tell them, Victor Cruz at Clear Lake Fiat - tell him I sent you !!!! Keep up the good work there, it really shows when people enjoy their jobs.